Privacy Policy
Last updated: October 31, 2026
This policy explains what personal information Rocklin Water Heater Pros collects when you use this website or hire us for water heater work, why we collect it, and what you can ask us to do about it. We have tried to write it in plain English rather than legalese.
Who We Are
Rocklin Water Heater Pros, 4415 Pacific St, Suite 120, Rocklin, CA 95677. You can reach us on (916) 270-0948 or at service@waterheaterrepairrocklin.com. We are the party responsible for the information described below.
What We Collect
- Information you give us. Your name, phone number, email address, service address, the type of water heater you have and the details of your inquiry — whether you call, email, text or use a form on this site. If you send us photographs of your equipment, we keep those too.
- Job and billing records. What we diagnosed, what we quoted, what we did, warranty and permit paperwork, and payment records. Card details are handled by our payment processor; we do not store full card numbers.
- Technical information. Standard web server and analytics data such as your IP address, browser and device type, the pages you viewed, and the site or search that sent you here.
Why We Use It
- To answer your inquiry, quote work and book appointments.
- To carry out the work, order the right parts, pull permits and honor warranties.
- To invoice you and keep the tax, insurance and licensing records a California contractor is required to keep.
- To follow up after a visit, remind you when annual maintenance is due, and respond to a complaint or a warranty claim.
- To understand how this website is used so we can improve it.
We do not sell your personal information, and we do not rent or trade your contact details to third-party marketers.
Who We Share It With
Only where it is needed to do the job or run the business: our scheduling and invoicing software, our payment processor, parts suppliers and manufacturers when a warranty claim or a special-order part requires it, the permitting authority on a replacement, our accountant and insurer, and any subcontractor we use on your job. Each of those parties gets the minimum they need. We will also disclose information where the law requires it, or to protect our legal rights.
Calls, Texts and Marketing
If you give us your number, we may call or text you about your inquiry, your appointment or your job. If you ask us to, we may also send occasional service reminders. You can opt out of reminders at any time by telling the technician, replying to the message, or emailing us. Opting out of marketing does not stop us contacting you about work in progress.
Cookies and Analytics
This site may use cookies and similar technologies for basic functionality and for aggregate analytics about how pages are used. You can block or delete cookies in your browser settings; the site will still work. Where we use a third-party analytics or advertising provider, that provider's own privacy terms also apply to the data it collects.
How Long We Keep It
Inquiries that do not turn into work are kept for a limited period and then deleted. Job, warranty, permit, tax and insurance records are kept for as long as California law and our insurers require, which is normally several years after the work is finished.
Security
We use reasonable administrative and technical measures to protect your information, including access controls on our systems and reputable third-party software for scheduling and payments. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Choices and Rights
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. California residents may have additional rights under state privacy law, including the right to know what is collected and the right to opt out of any sale or sharing of personal information. Again, we do not sell your information. To make a request, email service@waterheaterrepairrocklin.com or call (916) 270-0948. We may need to verify your identity before we act, and we will not treat you differently for exercising a privacy right.
Children
This website and our services are directed at adults. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.
Links to Other Sites
Where we link to a manufacturer, review platform or other third party, that site has its own privacy practices and we are not responsible for them.
Changes to This Policy
If we change this policy we will update the date at the top of the page. Material changes will be made clear on the page itself.
Contact
Questions about this policy, or about information we hold on you, can go to service@waterheaterrepairrocklin.com, (916) 270-0948, or by post to 4415 Pacific St, Suite 120, Rocklin, CA 95677. Our terms of service and contact page may also be useful.